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Client Support Project Management
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Planning, Tracking and Communication…Total Access  Discovery projects are complex and require strong project management. Iris Data Services’ experienced project management team provides the planning, communication and customer service to deliver projects on time while limiting both cost and associated risk. Iris employs some of the most experienced project managers in the industry and—more importantly—provides clients with unparalleled access to them. Iris’ dedicated project managers are directly available to our clients and able to assist, 24/7. Iris’ Project Management Minimizes Exposure by
Iris’ Project Management Minimizes Expense by
The Iris Difference Most discovery companies sell “project management,” but then allow that technical resource to hide behind account managers, salespeople and client services personnel. At Iris, our clients have direct and immediate access to our dedicated project managers, 24/7. Not only are project managers accessible in real time, so is project information. All clients and all project managers have access to our web-based customer support system. Any question about any project can be answered any time, day or night, in an instant. All responses, reports and documentation are logged into our searchable system for future reference by Iris and its clients. Furthermore, our project managers do not reside in home offices around the country. They work shoulder-to-shoulder in our corporate headquarters in the United States and our Perth, Australia offices providing worldwide support 24 hours a day. Tough questions are answered not by sending an email and waiting for a response, but by turning around and collaborating with a colleague. Iris’ project managers have been in the electronic discovery business for more than five years and many have advanced certifications and/or experience with major law firms or corporate legal departments. Iris’ clients get the benefit of:
Iris is the only company with dedicated, high-level project managers instantly available 24 hours a day, with immediate access to all information and the ability to easily collaborate with the entire project management team. The Process Project definition and planning Iris’ project managers conduct project design meetings along with sales and operations staff in order to ensure adherence to client requirements and determine scope, size, and timeframes. They work together to collaborate and provide best practices at all times. The resulting execution plan conforms to the needs of the legal and technical team and is designed towards a cost-effective and efficient discovery process, minimizing risk and providing a legal advantage. Key Performance Indicators and Quality Control Iris tracks forecasts and numerous key performance indicators through the life cycle of all projects including materials tracking; resource planning and allocation; financial and time-based projections; critical path analysis; and billing and volume metrics. Additional tracking for chain of custody and compliance reasons are done related to media processing. All project deliverables are submitted with a transmittal letter which provides a detailed manifest of the items delivered. This includes details such as media ID, volume information, Bates ranges, and essential statistics such as categorical counts as per defined written project specifications. Status updates are available on Iris’ web-based project tracking system at all times. In addition to standard reports, Iris conducts standard teleconferences, monitors project budgets and tracks projected cost and timelines. Every step is QC'd and validated by a qualified Quality Assurance Engineer. Communications Iris’ clients have direct access to project managers 24/7, as well as unlimited access to Iris’ web-based project tracking system. Any question can be answered quickly and easily at any time. In addition, Iris provides regular status updates and makes several standardized reports available to its clients. These include status reports, inventory reports, search result reports, review efficiency reports, review accuracy reports and more. The type of reports and the frequency with which they are run are determined with the client during initial project planning and may be augmented through Iris' change request protocols. No assumptions concerning project execution or delivery are made. Questions are presented and answered in writing via Work Requests and other documentation. Iris also anticipates “bumps in the road”— the inevitable problems associated with data processing like corrupt or non-standard or virus-infected files. Iris’ project managers proactively communicate about these encounters, alerting you to issues when they occur, not when it’s too late. Iris: One Company, One Solution Iris clients can rely on one provider for all areas of litigation support. Iris has expertise in all phases of discovery, and has experience and proprietary technology for steps that other providers outsource such as computer forensics, filtering, culling and Unify™ online review. All of Iris’ technologies include flexible interfaces and are scalable enough to handle any size matter, reducing both cost and risk since data need not be transferred between providers. As a truly international provider—with operations throughout the U.S., Asia and Australia—Iris can handle projects in any language or any international complexity. The result is a single company with a single integrated solution to handle any litigation support need, anytime and anywhere in the world. Iris Data Services: One Company, One Solution. |
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17795 W, 106th St, Suite 201
Olathe, KS 66061
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1-888-474-7370
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